Your privacy matters to us. This policy explains how we collect, use, protect, and manage your personal information when you use the bj33 platform.
All personal and financial data is encrypted using industry-standard SSL 256-bit encryption technology during transmission and storage.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays private.
We only collect data necessary to provide services, verify identity, process transactions, and comply with legal obligations.
You have the right to request deletion of your personal data, subject to legal retention requirements and active account obligations.
Request a copy of all personal data we hold about you at any time through your account settings or by contacting support.
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This Privacy Policy describes how bj33 ("we", "us", "our", or "the Company") collects, uses, discloses, stores, and protects personal information obtained from users ("you", "your", or "User") of our website, mobile applications, and related services (collectively, "the Platform"). By accessing or using the bj33 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
This Privacy Policy applies to all users of the bj33 Platform, regardless of geographic location, device type, or method of access. It supplements our Terms and Conditions and should be read in conjunction with that document. If you do not agree with the practices described in this Privacy Policy, you should immediately discontinue use of the Platform.
We are committed to protecting your privacy and maintaining the security of your personal information in accordance with applicable data protection laws and industry best practices. We implement technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction.
Bangladesh Users: As a platform serving users in Bangladesh, we comply with applicable Bangladeshi data protection regulations and international privacy standards. This policy reflects our commitment to transparent data handling practices tailored for our Bangladesh audience.
When you register for a bj33 account, we collect personal information necessary to verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. This information includes:
During your use of the bj33 Platform, we automatically collect information related to your account activity and transactions:
We collect technical information about how you access and use the Platform to improve functionality, security, and user experience:
bj33 uses cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits. We use both session cookies (deleted when you close your browser) and persistent cookies (remain on your device for a set period or until manually deleted).
Types of cookies we use include essential cookies (required for platform functionality), analytics cookies (track usage patterns and performance), and preference cookies (remember your settings and choices). You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.
bj33 uses collected personal information for the following legitimate business purposes:
You may opt out of promotional communications at any time by adjusting your account preferences or clicking the unsubscribe link in marketing emails. However, you will continue to receive essential transactional and service-related communications necessary for account operation.
bj33 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:
We engage trusted third-party service providers to perform functions on our behalf, including payment processing (bKash, Nagad, Rocket, banking partners), identity verification services, data hosting and storage, customer support tools, analytics platforms, and marketing service providers. These partners are contractually obligated to protect your data and may only use it for the specific purposes we authorize.
When you play games from third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, limited information may be shared with these providers to enable game functionality, track betting activity, and calculate payouts. Game providers are bound by strict confidentiality agreements and data protection standards.
We may disclose your information to government authorities, law enforcement agencies, regulatory bodies, or courts when required by law, legal process, or governmental request. This includes compliance with anti-money laundering investigations, tax reporting obligations, court orders, subpoenas, or other lawful demands for information.
In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. You will be notified of any such change in ownership or control of your personal data.
We may disclose information when we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or the public. This includes enforcing our Terms and Conditions, detecting fraud, and preventing security threats.
bj33 implements comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
While we implement robust security measures, you play a crucial role in protecting your account. We recommend enabling two-factor authentication, using strong unique passwords, never sharing login credentials, logging out after each session especially on shared devices, and immediately reporting suspicious activity to our support team.
Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.
bj33 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
| Data Type | Retention Period |
|---|---|
| Account information (active accounts) | Duration of account plus 5 years after closure |
| Transaction history and betting records | Minimum 5 years for regulatory compliance |
| Identity verification documents | 5 years after account closure |
| Marketing communications data | Until opt-out or 2 years of inactivity |
| Support tickets and correspondence | 3 years after resolution |
| Analytics and usage data | Aggregated form indefinitely; identifiable data 2 years |
You have the right to request deletion of your personal data, subject to the following conditions: we may retain information required by law for regulatory compliance (minimum 5 years for financial transactions), data necessary for legal claims or ongoing disputes, aggregated or anonymized data that no longer identifies you personally, and backup copies retained for disaster recovery purposes (automatically deleted within 90 days).
To request account deletion and data removal, contact our support team at [email protected] with your account details and deletion request. We will process your request within 30 days, though legal retention requirements may delay complete deletion.
As a bj33 user, you have the following rights regarding your personal information:
You may request a copy of all personal data we hold about you. This includes account information, transaction history, verification documents, and any other data associated with your account. Requests can be made through your account settings or by contacting support.
If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly through your account settings. For changes requiring verification (name, date of birth), contact support with appropriate documentation.
You may request deletion of your personal data, subject to legal retention requirements. Once your account is closed and retention periods expire, we will permanently delete your information from our active systems.
You may request that we limit how we use your personal information in certain circumstances, such as while we verify data accuracy or assess whether you have legitimate grounds for erasure.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.
You may object to processing of your personal data for direct marketing purposes at any time by adjusting your communication preferences or contacting support. You may also object to processing based on legitimate interests by providing specific reasons related to your situation.
Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.
Exercising Your Rights: To exercise any of these rights, contact our Data Protection Team at [email protected] with your request. We will respond within 30 days and may require identity verification to prevent unauthorized access to your data.
bj33 operates globally and may transfer your personal information to servers located outside Bangladesh, including countries that may not provide the same level of data protection as Bangladeshi law. When we transfer data internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses, data processing agreements, and encryption during transmission.
By using the bj33 Platform, you acknowledge and consent to the transfer, storage, and processing of your personal information in jurisdictions outside Bangladesh where our service providers and data centers are located.
bj33 services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a user is underage, we will immediately suspend the account, void all transactions, and delete all associated personal information.
Parents or guardians who believe their child has provided personal information to bj33 should contact us immediately at [email protected] so we can take appropriate action. Age verification is a critical component of our registration process, and we employ multiple verification methods to prevent underage access.
The bj33 Platform may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party services before providing them with personal information.
Third-party game providers integrated into our Platform operate under their own privacy policies. While we select partners with strong data protection standards, their practices are governed by their own terms, not this Privacy Policy.
bj33 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on the Platform with a new "Last Updated" date and, where appropriate, by sending email notification to your registered email address.
Your continued use of the Platform after changes have been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information. If you do not agree with any changes, you should discontinue use of the Platform and close your account.
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Team:
Email: [email protected]
Subject Line: Privacy Policy Inquiry
Response Time: Within 48 hours for general inquiries; within 30 days for formal data rights requests
Our customer support team is available 24/7 via live chat on the Platform for immediate assistance with account-related privacy questions.